FAQ

Frequently Asked Questions

Products and Sizing

What products does CALVIRELLE offer?

CALVIRELLE offers knitwear, lightweight cardigans, loungewear, pajamas, T-shirts, sweatshirts, and other everyday clothing essentials.

How do I choose the correct size?

Please review the size guide and fit information provided on each product page before ordering. Product measurements may vary between styles.

If you are between sizes or need help choosing, contact us at support@calvirelle.com before placing your order.

Will product colors look exactly the same as the website images?

We make reasonable efforts to display colors accurately. However, colors may vary slightly because of lighting, photography, fabric production, and individual screen settings.

Where can I find material and care information?

Available fabric composition and care instructions are listed on the relevant product page or garment label. Always follow the care instructions provided with the product.

Orders

How long does it take to process an order?

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Orders placed outside business hours begin processing on the next business day.

Can I change or cancel my order?

Please contact us as soon as possible at support@calvirelle.com.

We will try to accommodate changes or cancellations before processing or shipment, but we cannot guarantee a change once fulfillment has started. After shipment, eligible items may be returned in accordance with our Return, Refund & Exchange Policy.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be processed.

Shipping

Where do you ship?

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much does shipping cost?

Standard shipping costs $5 for orders under $50.

Orders of $50 or more qualify for free standard shipping. The threshold is calculated using the merchandise subtotal after discounts and before taxes.

How long does delivery take?

Standard delivery normally takes 5–8 business days after shipment.

Including the 1–2-business-day processing period, the estimated total time from order placement to delivery is generally 6–10 business days.

Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, peak seasons, address issues, or other circumstances outside our reasonable control.

How can I track my order?

We will send a shipping confirmation email with available tracking information after your order ships.

Tracking may take up to 48 hours to update after the carrier receives the package.

What should I do if my package is delayed or missing?

Review the tracking information first. If the tracking has not updated for an extended period or the package has not arrived within the estimated timeframe, contact us at support@calvirelle.com with your order number.

We will review the shipment and assist with an available carrier inquiry.

Returns, Refunds, and Exchanges

Do you accept returns if I change my mind?

Yes. We accept eligible change-of-mind returns within 30 days after delivery.

Returned clothing must be unworn, unused, unwashed, unaltered, and in its original condition with all tags, labels, packaging, and accessories.

Items showing stains, odors, makeup, pet hair, washing, alteration, or other signs of wear cannot be accepted.

Do you offer exchanges?

Yes. Eligible items may be exchanged within 30 days after delivery.

You may request another available size, color, or eligible product. Exchanges depend on current inventory. If the requested replacement is unavailable, we will issue an eligible refund after receiving and approving the returned item.

Do I have to pay return or exchange shipping?

No. CALVIRELLE provides a prepaid return label for approved and eligible returns and exchanges within our supported U.S. delivery area.

We do not charge a restocking fee.

Is the original shipping charge refundable?

The original $5 standard shipping charge, if paid, is not refundable for a change-of-mind return.

It will be refunded if the item arrived damaged, defective, incorrect, or when required by applicable law.

How do I start a return or exchange?

Please include:

• Your full name
• Order number
• Item you want to return or exchange
• Reason for the request
• Clear photographs if the item is damaged, defective, or incorrect

If approved, we will provide return instructions and a prepaid shipping label.

Do not send an item to our business address unless our customer support team specifically provides that address in the return instructions.

When will I receive my refund?

After receiving and inspecting the return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may need additional time to post the refund.

Damaged or Incorrect Items

What should I do if an item arrives damaged, defective, or incorrect?

Include your order number and clear photographs showing the issue. After verification, we will arrange an appropriate free replacement or full refund, including any original standard shipping charge.

Customer Support

How can I contact CALVIRELLE?

Email: support@calvirelle.com
Phone: +1 202-256-8236

Customer service hours:

Monday–Friday: 9:00 AM–5:00 PM CT
Weekends and U.S. federal holidays: Closed

We normally respond within 1–2 business days.

CALVIRELLE is owned and operated by SHIRT SHIFT LLC.