Refund policy

Last updated: September 9, 2026

At CALVIRELLE, we want you to feel confident about your purchase. We accept eligible returns and exchanges, including returns due to a change of mind, within 30 days after the order is delivered.

1. Return Eligibility

To qualify for a return or exchange, an item must be:

• Unworn and unused
• Unwashed and free from stains, odors, makeup, pet hair, or other signs of wear
• In its original condition
• Returned with all original tags, labels, packaging, and accessories

Customers may carefully try on clothing indoors to check the fit. Items showing signs of extended wear, washing, alteration, damage caused after delivery, or improper care cannot be accepted.

For hygiene reasons, any item delivered with a hygiene seal must have the seal intact. This requirement does not limit returns of products that arrived damaged, defective, or incorrect.

2. Change-of-Mind Returns

Eligible items may be returned within 30 days of delivery if you change your mind, select the wrong size, or no longer want the item.

There is no restocking fee. CALVIRELLE provides free return shipping for eligible returns within the United States.

3. Exchanges

We offer free exchanges for eligible items within 30 days of delivery.

You may request an exchange for another available size, color, or eligible product. Exchange availability is not guaranteed and depends on current inventory.

If the requested replacement is unavailable, we will issue a refund to the original payment method after the returned item is received and approved.

4. How to Start a Return or Exchange

To request a return or exchange, contact us before sending the item:

Email: support@calvirelle.com
Phone: +1 202-256-8236

Please provide:

• Your full name
• Order number
• Item you wish to return or exchange
• Reason for the request
• Photos if the item is damaged, defective, or incorrect

If the return is approved, we will provide return instructions and a prepaid return shipping label. Items returned without prior authorization may not be accepted.

Please do not send returns to our business address unless our customer support team specifically instructs you to do so.

5. Free Return Shipping

CALVIRELLE covers the return shipping cost for all approved and eligible returns and exchanges within our supported U.S. delivery area.

Customers will not be charged a return shipping fee or exchange shipping fee when using the prepaid label provided by CALVIRELLE.

The original standard shipping charge, if paid, is not refundable for a change-of-mind return. It will be refunded if the order arrived damaged, defective, incorrect, or if required by applicable law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Include your order number and clear photographs showing the issue. After verification, we will arrange a free replacement or a full refund, including any original standard shipping charge.

7. Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact support@calvirelle.com.

8. Order Cancellations

Please contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate the request before the order enters processing or ships. Once an order has shipped, it cannot be canceled, but you may request a return after delivery.

9. Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM CT
Weekends and U.S. federal holidays: Closed

Messages received outside business hours will be reviewed on the next business day.

10. Contact Us

CALVIRELLE
Owned and operated by SHIRT SHIFT LLC

Email: support@calvirelle.com
Phone: +1 202-256-8236

Business address:
511 E Clinton St
Clinton, MO 64735
United States

This business address is not automatically a return location. Contact us before mailing any return.